3CX PBX System Bahrain

3CX Telephone Systems in Bahrain offer a powerful all-in-one communication solution that integrates advanced telephony, video conferencing, and call center features. Designed for seamless connectivity, it allows businesses to stay in touch across multiple devices, including IP phones, laptops, desktops, and mobile devices, ensuring that employees can communicate effectively whether they are in the office or working remotely. With 3CX, users can easily connect via audio and video, regardless of their location.

This software-based IP PBX system, which operates on the SIP protocol, supports communication through traditional PSTN analog lines as well as VoIP networks. Available for both Windows and Linux, 3CX is compatible with standard IP phones, VoIP trunks, and analog PSTN lines, making it versatile and adaptable for various business needs. The system allows seamless internal communication within organizations and connects to external contacts through VoIP trunks, PSTN lines, and ISDN lines. Features such as call recording, voicemail, call reports, call queues, and IVR menus provide businesses with the tools to enhance their communication efficiency.

3CX was developed by an international VoIP technology company and was first introduced as a free IP PBX solution in 2006 for Microsoft Windows. Its commercial version, released in 2007, quickly gained recognition for its straightforward configuration, ease of management, and compatibility with a wide range of hardware. It received positive feedback from users, with reviews like Smith on VoIP highlighting its user-friendly interface,The system continued to evolve, and in 2017, version 15.5 was launched, bringing advanced features such as WebRTC video conferencing, presence, chat, voicemail, and a sleek new web client, reinforcing its position as a comprehensive and reliable communication tool for businesses.

Traditional PBX systems often come with proprietary phones, creating challenges when trying to switch to a different system. This results in either system lock-in, where switching systems requires replacing the entire set of phones, making it too costly to change, or vendor lock-in, where the phones only work with systems from the same manufacturer, sometimes even restricted to specific models. This can significantly limit flexibility and lead to long-term dependency on a single provider.

In contrast, 3CX in Bahrain offers a comprehensive Unified Communications solution that eliminates these restrictions. As an open-standards software PBX, 3CX simplifies the installation and management of your phone system, making it easier and more affordable to set up and maintain. With 3CX, businesses can cut down on telecom and communication costs, while also enhancing productivity through integrated features like presence and chat.

3CX supports Android and iOS clients, enabling employees to stay connected and work on the go. Its built-in WebRTC video conferencing offers seamless communication, while features like Click2Call and CRM integration help improve customer service. Businesses also have the flexibility to install 3CX on-premise or deploy it in their own cloud environment, providing even more control over their communication infrastructure.

3CX PBX FЕАTURЕЅ

3CX Phone System consists of a number of software-based components. This Business IP PBX accessed and managed via a web-based management console, softphones for Windows and MacOS, and smartphone clients for iOS and Android. The phone system can be used with either SIP phones or the clients, or a combination of the two. The PBX provides unified communications functionality including presence, chat, and voicemail to email, fax to email, integrated video conferencing, call conferencing, and CRM integration.

3СX CАLL CЕNTЕR

3CX, a global leader in telecommunications, offers the 3CX Call Center Module, which enhances the 3CX Phone System by adding advanced call center features. Designed to help small and medium-sized businesses (SMBs) manage phone communications more effectively, this module enables companies to deliver superior customer service without the need for separate installations, as it integrates seamlessly with any 3CX Phone System version 10 setup.

One of the key benefits of the 3CX Call Center Module is the ability to improve customer service through features such as real-time monitoring of agent and queue status, advanced queue management strategies, and detailed reporting. Supervisors can access real-time information directly from the Queues page in 3CX MyPhone, allowing them to monitor which agents are online, the number of callers waiting, and the average and longest wait times. They can also see how many calls have been answered or missed and when agents log in or out of the queue. If a call has been waiting longer than a specified time, supervisors can take action and handle it directly.

The Call Back feature is another highlight, giving callers the option to hang up while keeping their place in line. When an agent becomes available, the system automatically reconnects the agent with the caller. This feature can be triggered by the caller or suggested after a certain wait time, which can be configured as needed. Additionally, an email notification can be sent when a call back is requested, reducing customer frustration by eliminating the need for them to wait on hold.

The 3CX Call Center Module also provides various queue management strategies beyond the Call Back feature. Options like Round Robin and Longest Waiting allow businesses to control how calls are distributed among agents. Strategies such as Least Talk Time, Fewest Answered, and Hunt by Threes (either Random or Prioritized) offer flexibility, enabling businesses to customize how calls are handled based on their specific customer service goals. These features ensure that calls are efficiently managed and distributed, enhancing overall customer satisfaction.

3СX PBX ЅУЅTЕM

A PBX, or Private Branch Exchange, is a private telephone network used by companies or organizations, enabling users to communicate both internally (within the company) and externally (with the outside world). It supports multiple communication channels, including Voice over IP (VoIP), ISDN, and analog. One of the key advantages of a PBX system is that it allows businesses to have more phones than physical phone lines (PSTN) and facilitates free internal calls. Additionally, PBX systems come with features such as call transfers, voicemail, call recording, interactive voice menus (IVRs), and call queues, which help streamline communication and improve efficiency.

Traditional PBX systems often come with proprietary phones, leading to challenges when switching to a different setup. This results in system lock-in, where switching systems requires replacing all the phones, making it expensive and impractical. Alternatively, it can lead to vendor lock-in, where the phones only work with the same manufacturer’s systems, sometimes restricted to specific models, limiting flexibility and choice.

In contrast, 3CX offers a modern, open-standards software IP phone system that works seamlessly with popular IP phones and SIP trunks, whether installed on-premise or hosted in the cloud. It provides a comprehensive Unified Communications solution that includes features like web conferencing, presence, softphones, and smartphone clients. Unlike traditional systems, 3CX eliminates the cost and complexity of managing an old-style phone system and avoids the limitations often associated with shared cloud PBX solutions, offering businesses a flexible and efficient communication platform.

Affordable, Easy to Install and Manage

3CX is free for up to 16 sim calls and for larger installs it’s available at one low yearly price. You have complete freedom where to install it, which SIP trunks or IP phones to use, saving you thousands per year. Setup 3CX in minutes – in the cloud using our PBX Express tool or using the wizard for on-premise installs.

With a traditional PBX, you are typically constrained to a certain maximum number of outside telephone lines (trunks) and to a certain maximum number of internal telephone devices or extensions. Users of the PBX phone system (phones or extensions) share the outside lines for making external phone calls.

Switching to an IP PBX brings with it many benefits and opens up possibilities, allowing for almost unlimited growth in terms of extensions and trunks, and introducing more complex functions that are more costly and difficult to implement with a traditional PBX, such as:

• Ring Groups
• Queues
• Digital Receptionists
• Voicemail
• Reporting

Save on your office phone bills and eliminate interoffice call charges by connecting remote branches and allowing remote workers to use their extension wherever they are. Additionally, as a software PBX, 3CX allows you to install the phone system on your existing hardware, eliminating the cost of pricey black box appliances and servers. What’s more, travel costs are no longer an issue; employees can hold face to face web conferences at the click of a button rather than attend meetings on location.

3СX MЕЕTІNG- VIDEO CONFERENCING

Nowadays more and more companies have employees working remotely from their home or even in other offices around the world. Travelling for meetings costs time and money which could be better spent elsewhere. With the 3CX clients for Windows and Mac, you can hold online web meetings,Video Conferencing, collaborate with colleagues, or present to prospective clients. The meeting can take place in any open standards browser. 3CX Meeting uses WebRTC technology, so you and your participants don’t have to download and install any additional software or plugins. The meeting must be enabled by your administrator for your extension. There are two ways to start a 3CX Meeting.

The 3CX WebMeeting User Manual will help you make the most of the 3CX WebMeeting web interface. Create and host meetings, collaborate remotely, share your screen or documents, all without the need to install any client but a simple plugin. Specifically, with 3CX WebMeeting you are able to:

• Create Video Conferences

With the 3CX client you can easily create, schedule, manage, and join ad-hoc conference calls (conference calls that initiate immediately without scheduling), web meetings or even webinars from your desktop or laptop computer.

• Creating video conferences from Windows
• Creating video conferences from Mac
• Personalized WebMeeting

The Click2Meet feature allows anyone with the link to join at any time and reԛuest an online meeting with you; better than just a phone call. Your personalized URL can be shared just like your office number to everyone. Queuing can also be enabled making it an ideal solution for customer support centres.

• Video Conferencing Features

3CX’s WebMeeting solution offers you much more than a simple video call. It can be used by companies, schools, and even hospitals due to its interactive capabilities. Recording, Screen Sharing, Remote Control, PDF Sharing, Surveys and Polling is all integrated into a single solution.

• Video Conferencing Features
• Full Control of your web meeting

With 3CX WebMeeting you can moderate and modify your web meeting on the spot, improving your performance and your customer’s satisfaction. You can moderate both users and meeting rooms, enable and disable the available reactions, kick a user out of a meeting and even accept or reject the participants trying to connect.

• Moderate Users and Classes

3СX DІЅTRІBUTОR DUBАІ

VDS, The  Bahrain based IT Services and communication Company offering a wide range of IT solutions. We built a team of highly motivated and certified engineers who operate with a high sense of integrity and ownership. They focus on serving small and medium-sized companies from sectors like finance, hospitality, healthcare, manufacturing and others. They work closely with it is clients to fully understand their needs and become a truly reliable partner. VDS is one of the leading 3CX Distributor in Bahrain, helping resellers and end customers to buy the 3CX Phone System or Completely handling their telecommunication project.  Contact us today to understand the potentiality of the 3cx telephone system. Our Expert Sales Engineers can make you know, how 3cx PBX system can improve your business communication.